If you've paid but CalBuddy greets you as a new user or says you don't have a subscription, it's almost always a simple mismatch — and there's a self-serve fix built into the chat.
The usual cause
Your subscription is tied to the email and phone number you entered at checkout. If you're messaging CalBuddy from a different number, or the bot can't match you automatically, it won't see your purchase until you link it.
The fix — link your account in the chat
- On WhatsApp: message CalBuddy from the same phone number you entered at checkout — it's recognised automatically. If you used a different number, continue to step 2.
- Tell your coach "I already bought". It will ask for the email you purchased with.
- We'll send a 6-digit code to that email (from noreply@calbuddy.app — check spam if you don't see it).
- Type the code in the chat. Your account is linked and your subscription is active immediately.
On Telegram: the button/link on your purchase confirmation opens the bot and links you automatically — if you skipped it, the "I already bought" flow above works there too.
Still not recognised?
Contact support — "Submit a request" on this help center or support@calbuddy.app — with:
- the email/phone you paid with,
- the receipt or charge date, and
- the number/account you're messaging CalBuddy from.
We'll link your subscription manually and get you straight back in.