If something went wrong — you were charged unexpectedly, CalBuddy never worked for you, or the product isn't what you expected — write to us. Refund requests are reviewed by our support team case by case, and if a charge shouldn't have happened, we make it right.
How to request a refund
Contact our support team — use "Submit a request" on this help center or email support@calbuddy.app — and include:
- the email or phone number you purchased with, and
- your receipt or the charge date.
We'll process approved refunds back to your original payment method. Refunds can take 5–10 business days to appear, depending on your bank.
If you never managed to use CalBuddy on WhatsApp
A small number of WhatsApp accounts can't receive messages from businesses (a WhatsApp setting most people never hit). If that prevented you from ever using CalBuddy, you get a full refund — contact support and we'll process it, no questions asked. First, though, it's worth trying the quick fix in I'm not receiving messages from CalBuddy (it solves it for almost everyone), or simply using CalBuddy on Telegram instead with the same subscription.
Already cancelled?
Cancelling stops future charges but doesn't issue a refund for a charge already taken — request a refund as above. To stop renewals, see How do I cancel my subscription?
Note for UK/EU customers: nothing in this policy limits your statutory rights under local consumer law.